FAQs

What are your hours of operation?

Motion Kitchen is open 24 hours a day, seven days a week. However, our site may pause without notice for repairs and maintenance.
If you have any questions regarding hours of operation please email us at contact@motionkitchen.com
 

What is the difference between Ready-Made and Custom themes?

Once your order is complete, it gets sent to the kitchen, and within 24hrs you’ll receive an email link to a beautiful HD 1080p video that is yours to download and share on your social media outlets or on any digital video board. Depending on the theme you choose, you'll have the option to select your preferred video orientation; landscape, portrait and/or square. Your content is scaled to fit. If you’ve chosen images your final output will be 23.976 fps. If you’ve chosen to upload a video, the final output will match your contents frame rate. Final exports range in file size from 15-60mb per video.
 

Do you offer special pricing for large orders?

Please check out our Custom section. Feel free to fill out the form to discuss further.
 

What is your cancellation policy?

All orders are made-to-order and the process begins immediately after an order is placed. If you have a question about an order please email us at contact@motionkitchen.com. We will do our best to see if we can accommodate a cancellation request.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or complete any edits.
 

What resolution is optimal for my content?

Logos: 800 x 800 or bigger.
Images and Video: Landscape: 1920 x 1080 | Square: 1080 x 1080 | Portrait: 1080 x 1920
Audio: 128kbps
 

What file types do you accept for upload?

Logos: png, eps, psd, pdf
Images: jpeg, tiff, gif, png
Videos: mp4, mov, wmv, avi, mpg
Audio: mp3, wav, m4a 

Do you spell check and check grammar?

Unfortunately, no. The text is made-to-order as it was written. Case-sensitivity will be recognized.
 

I’m having trouble using the form, what should I do?

Watch the How-To video for more info or reach out to us at contact@motionkitchen.com with any questions or concerns.
Feel free to reach out to us on Twitter: @MotionKitchen
 

Can I use copyright content?

The content must be yours, or you must have legal right to use it. Also, your content must not be offensive, obscene, defamatory or discriminatory. We reserve the right to reject any order. More information regarding policy on our Legal page.

Can I purchase a theme on behalf of a Third Party client?

Absolutely. However, you may not use content in connection with any goods or services intended for resale or distribution where the primary value lies in the content itself.
 

What payment methods do you accept?

We accept VISA, Mastercard, AMEX, PayPal.
 

Email contact@motionkitchen.com to order credits or if you have any questions.